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Customer FIRST from Invensys
The Invensys Customer FIRST Support and Services Program helps our clients protect and extend the value of Invensys products and solutions. The program offers customers the flexibility to choose standardized service offerings from four support tiers, Elite, Premium, Standard or Primary. Each tier includes support services for both hardware and software products with elements such as parts replacement, version upgrades, and technical support. The program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services, hardware materials and training. Key Benefits * Protect Critical Investments by effectively maintaining hardware and software systems. * Maximize Asset Performance by reducing downtime and maximizing performance levels. * Reduce Total Cost of Ownership through innovative discounts and flexible funding options. * Improve Operational Performance by leveraging IOM resources to drive added value and discover new ways to improve performance. iom.invensys.com
Web Soup: Liar Card: Customer Support Call
Unless the folks at Liar Card Industries are lying, the Liar Card works! Unless that’s a lie, in which case your head might explode.
Dell Customer Support Hell
Trying to get my daughter’s Dell M1210 fixed. The motherboard failed due to the nVidia GPU defective chip. Dell gives me the run around. The computer is less that two years old.
Angry customer threatens legal action (Tech Support)
This customer signed up for a monthly dial-up account. Three months later he calls and asks why he was billed every month when he didn’t cancel. He told our reception that he thought if we didn’t cut him off, that he was using it for free. He demanded a refund and threatened to settle it legally. Listen to the conversation with our tech support manager which gets heated..
Introduction to the Siemens Enterprise Communications Customer Support Portal
Siemens Enterprise Communications is introducing a new Customer Support Portal to enable easier access to our Knowledge Base, Software Downloads and E Ticketing.