UP Online Support Services Management

Support Cases are not isolated islands, they happen in business context, UP Support Services shows you the large picture. UP Support Services is completely integrated with all other parts of UP Online Business Management System. Each support case can be linked to it documents, related project tasks, human resources and other customer activities. Support teams become more productive when they exactly know the environment that they support. UP Support Services maintains a full description of the customer environment, categorizing it to systems, products and parts, and linking these categorizations to the maintenance contracts and SLAs. Teams that use UP Support Service save a lot of time wasted in finding the right information from emails and faxes, and spend more time on effective high quality service and self development. Never miss a contract renewal date. Moreover, UP Support Services notifies support staff if the reported issue is not covered by an active maintenance contract, and suggests that such issues can be handled on time and material basis.