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UP Online Support Services Management
Support Cases are not isolated islands, they happen in business context, UP Support Services shows you the large picture. UP Support Services is completely integrated with all other parts of UP Online Business Management System. Each support case can be linked to it documents, related project tasks, human resources and other customer activities. Support teams become more productive when they exactly know the environment that they support. UP Support Services maintains a full description of the customer environment, categorizing it to systems, products and parts, and linking these categorizations to the maintenance contracts and SLAs. Teams that use UP Support Service save a lot of time wasted in finding the right information from emails and faxes, and spend more time on effective high quality service and self development. Never miss a contract renewal date. Moreover, UP Support Services notifies support staff if the reported issue is not covered by an active maintenance contract, and suggests that such issues can be handled on time and material basis.
Managed Services Provider in DC, Maryland and Virginia | SysArc
www.sysarc.com to see more from the Owner of a Telecommunications and Technology company in DC with over 50 employees who shares some of the reasons why he selected SysArc as his trusted managed IT services provider.
Digital Cinema Managed Services – Remote Monitoring, and Technical Support
Christie Managed Services offers every level of support to meet our customers expectations for continuous, reliable product performance. Whether an existing facility or the early stages of planning a new installation – the Christie Managed Services team is there every step of the way, to meet the unique technology needs of any organization with around-the-clock, 24/7/365 support. Simply put – were what you need, when you need it. Offering a national US service network with a 2 hour response time in 54 markets, the state-of-the-art NOC features a 24/7 technical help desk, remote monitoring and configuration management, preventative servicing, on-site emergency response and critical spares replenishment programs.